That’s completely up to you. Many clients prefer to be home the first time, but it’s not required. If you can’t be there, we’ll discuss entry instructions during booking.

A standard clean covers routine upkeep (dusting, vacuuming, mopping, bathrooms, and kitchen surfaces). A deep clean is a top-to-bottom reset that tackles details like baseboards, vents, blinds, and other hard-to-reach areas. We recommend a deep clean before starting recurring services or after a long gap between cleanings.

No—supplies and equipment are included. If you have products you prefer we use (such as eco-friendly cleaners), just let us know during booking.

This depends on your lifestyle. Many clients prefer bi-weekly for maintenance, while others book weekly or monthly. We’ll help you find the right schedule for your home.

Life happens! Please give us at least 24 hours’ notice to avoid a cancellation fee. We’ll be happy to rebook you at the next available time.

No—our cleaning services are focused on surfaces, floors, and sanitizing. If clutter is an issue, we recommend pairing our organizing services with your cleaning session for the best results.

Yes. If you’re ever unsatisfied, contact us within 24 hours and we’ll make it right.

We ask that personal items, toys, and clutter be picked up from the areas you’d like cleaned so we can focus on detailed cleaning. If that feels overwhelming, our decluttering services may be a great first step.

Most cleanings are charged by the job, depending on the size and condition of your home. Deep cleans take longer and cost more than standard cleans, but they make recurring visits faster and easier.